A Closed Letter To The CEO Of My F-%@* Phone Plan

September 17, 2015

Dear Mr. CEO of Fauxrizon:

It’s me, Brick.  You know, the loyal customer who spent 6 days repeating herself with your outsourced employees in order to restore her internet?  The one who you sent a new refurbished phone to replace her broken phone and who cannot use her new refurbished phone because there is a vertical @ss line blocking the screen and not allowing her to type certain letters?  I thought that might jog your memory.

Listen, I know how extremely busy you are coming up with new ways to dupe idiot customers like myself so I won’t make this too long. Having worked in management for many years, I understand the importance and impact good customer service can have on a company.  It is  actually a pretty simple concept even a 5th grader can grasp.  Mano a mano, you and I know how it works, right?  Mistakes happen, you empathize, apologize, acknowledge the mistake and then you own the problem solving and resolution to make sure that your customer is satisfied.  Does this sound at all familiar from training you may have gotten way back when you were a pion?

I am typically a calm person with very low blood pressure, in fact, so low that doctors often mistake me for a dead person.  I am also fair and understanding and will be the first person to compliment, praise and recognize good customer service when I see it.  I am known to friends as the “letter” writer.  I have written letters to people such as Mr. Apple, Mr. Microsoft, Mr. Citibank and Mr. President of a prominent hospital, expressing my likes and dislikes of their business practices.  In fact, I wrote a complimentary email to the supervisor of one of your outsourced employees from India who held my hand (through the telephone wires) throughout my whole internet malfunction debacle and who talked me out of canceling my services with Fauxrizon.

So Mr. CEO, I have a few simple questions for you:

  1.  Do you and your Fauxrizon employees sit around a board room brainstorming ways to make your customers want to go postal on you?
  2. Do you conduct clinical test trials using innocent people from the streets to test out your company practices?  Do you use placebos to make those poor suckers think they are getting a good deal?
  3. Is a unempathetic dismissive personality a must-have requirement for your Fauxrizon employees?
  4. Do you brainwash them to be the cheapest they can possibly be and to not offer the warranted monetary compensation for their dissatisfied Fauxrizon customers?
  5. Is there a “back” room in corporate headquarters where all the broken phones go, where technicians sit around trying to fix them (but don’t succeed), and are then sent back out into circulation so that customers who had a defective phone get a second defective phone?
  6. Do you and the other big wigs at Fauxrizon have “monopoly” parties celebrating the monopoly you have over the business?
  7. Do the security guards you hire to stand guard at your locations to “help out” with rightly-so disgruntled customers, carry guns?

In all honesty, I do not believe you are really this evil.  There must be some integrity left in you that perhaps you have unknowingly repressed!  It happens.

Look, I am no CEO.  But what I am is a loyal customer with some common sense and intuitive knowledge of how successful a business can be when honesty, integrity and respect for customers are a top priority.



ps.  How long will I have to wait for a second new refurbished phone with no vertical @ss lines to arrive at my home?

52, It’s Not Nice To Meet You

One year ago today, I decided to take advantage of restaurant “freebies” that are offered to customers on their birthdays (I am becoming my mother-in-law.) My plan was to go to a Mexican restaurant to eat my free birthday burrito and then hop over to an ice cream establishment to get my free sundae…because I’m me and I love food.

I was quite pleased with my grand idea and did not mind one bit that I was doing this on my own without anyone to share the experience with.  Isn’t that what blogging is for?  Some of you may remember that post detailing (TMI) how wrong the whole thing went.  Let’s just say I never made it to my free dessert location due to the fact that the burrito grounded me stuck on a white shiny porcelain fixture at the closest Target Store. Lucky for me, I was able to enjoy many other scrumptious birthday meals once I recovered.

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Although I am very tempted to give the freebies another chance (check out the personalized invite above), I think I will pass and just stick to stealing sugar packets from restaurants and consider those, my freebies.

This year, due to my ailing stomach and aging intestines, I will most likely have a less than remarkable birthday meal/s.  I have been cutting back on carbs and gluten, not necessarily by choice but out of an attempt to ease the increasing daily abdominal discomfort.  It this what 52 looks like?

Let’s see, the birth-day meal possibilities are…endless.  It will most likely consist of a small bowl of cottage cheese with a handful of blueberries as my late breakfast, a round piece of cardboard (I guess they call them rice cakes?) with peanut butter and cucumber slices on top as my snack.  A cheese stick (“I can’t wait to eat my cheese stick”, says no one ever) will be my second snack followed by a salad topped with home-grown acidic tomatoes (that hurt my stomach) from my garden, chicken or fish, more flavorless fresh cucumbers also from my garden, a handful of almonds with some type of blah dressing.  I will then eat two whole bite size dark chocolates for dessert before I begin weeping.

My point being that pretty much anything I eat these days causes me pain and bloating.  I have reluctantly called my doctor to see if we can figure out what is going on THIS TIME.  I am NOT at ALL bitter that my body keeps failing me, really – I am NOT!  What would a year be like without some kind of illness or health challenge?  I wouldn’t know.

All is not lost, however.  I am still very blessed and fortunate for what DOES work and particularly for my family and friends and all that shit…

Thanks to my little sister (who just turned 50 – Thank GOD), the month of September promises to be a month of celebrations even if no good food is to be consumed by me.  My crazy cousins and I are taking her for a girl’s weekend in a couple of weeks to celebrate her being almost as old as we are. WOOT! WOOT!  It should be a weekend filled with lot’s of laughter, happy tears, incontinence (we are old) and lot’s of celebratory liquid gold!  I will sacrifice my abdominal discomfort to make sure my sister has a great time and is as drunk as a sailor!  Did I mention she finally turned 50?

As if that wasn’t exciting enough, our dear mother surprised my sister and I for our birthdays, with a trip to Monterey, CA where she lives for half of the year.  We are leaving mid September for 12 fabulous days of complete bliss!  See how happy I am that she turned 50?  We are two years apart and our birthdays are one day apart so by default, I get to tag along and get spoiled for HER 50th celebration.

So, 52, I guess it’s a little nice to meet you.